With MVNO Cloud Solutions you have the ability to route all calls to our carrier grade contact center platform. You can use your agents, our agents, or a combination, to answer your wireless sales and customer service calls. Further, if you have an existing call center, you can easily route calls between the two platforms, in overflow situations, with our powerful toll‐free routing solutions.

More importantly – you will never pay per seat nor port. Expenses are limited to only the inbound and outbound minutes used (transport only).

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Core Features

  • IVR
  • Predictive/preview dialing
  • Multi-Channel ACD
  • Built-In Softswitch
  • Chat/Web collaboration
  • Call recording
  • Agent-coaching
  • Real-time current call history
  • Overflow conditional routing
  • Regional prefix routing
  • Virtual queuing with callback routing
  • Ability to invite a supervisor or other agent to join a call
  • Live monitoring and coaching abilities
  • Supervisor can join calls
  • On-demand recording initiated by supervisor or agent
  • Supervisor can take over a call
  • Real‐time and historical reporting
  • Trained agents to handle wireless calls and follow your business rules (optional)